Frequently Asked Questions (FAQ)

Orders & Payments

How do I know if my order was successfully placed?
After placing your order, you will receive a confirmation email with your order details. If you do not see it, please check your spam or junk folder. If it is still missing, contact our support team.

What payment methods do you accept?
We accept all major payment methods including Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Shop Pay (where available).
All payments are securely processed and encrypted.

Can I change or cancel my order after placing it?
You may request changes or cancellation within 24 hours of placing your order. After this period, your order may already be in processing and modifications may no longer be possible.

Shipping & Delivery

How long does shipping take?
Orders are processed within 1–3 business days. Shipping typically takes 5–7 business days.
Total estimated delivery time is 8–12 business days from the date of purchase.

Do you ship internationally?
Currently, we only ship within the United States. We are working on expanding our shipping destinations in the future.

How can I track my order?
Once your order has shipped, you will receive a tracking number by email. You can use this to track your shipment at any time. You may also view tracking information from your account page.

My tracking shows “delivered” but I did not receive my package. What should I do?
Please check with neighbors, household members, and around your delivery area. In some cases, carriers mark packages as delivered before actual arrival.
If you still cannot locate your package after 48 hours, please contact us for assistance.

Returns & Refunds

Can I return my order if I am not satisfied?
Yes. We offer a 30-day return policy for unused items in their original condition. You may request a return within 30 days of delivery for a full refund.

How long does it take to receive a refund?
Once your return is received and inspected, refunds are processed within 5–7 business days. Depending on your bank or payment provider, additional time may be required for the refund to appear in your account.

Who is responsible for return shipping costs?
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. In such cases, we will cover all return-related costs.

What if I receive a defective or damaged product?
If your item arrives damaged or defective, please contact us immediately with photos. We will arrange a replacement or full refund at no additional cost.

Products & Support

Are your products safe and hygienic to use?
Yes. Our products are designed with safety and hygiene in mind. For health and safety reasons, returned items must be unused and in their original condition.

How do I clean and maintain my product?
Care instructions vary by product. Please refer to the product manual or care label included with your order. If you need further assistance, our support team is available to help.

Do your products come with a warranty?
Warranty coverage varies depending on the product. Please refer to the product page for specific warranty details or contact our support team.

How can I contact customer support?
You can reach our support team via live chat on our website or by email at contact@roburixsolutions.com.
We aim to respond within 24 business hours.